Computerized Reservation System
The module trains the student on the
skills required in the hospitality industry. The topics covered in this course include
handling guest arrivals along with check-in, checkouts, and modes of payment settlements.
Students will also be trained on a popular and versatile hotel management software that is
used by companies worldwide.
with Computerized Reservation Systems
This course teaches the skills
required by the staff working in the Air Travel - Reservation and Ticketing domain. This
course trains the students on details of how an airport functions including ticket
reservations, check-in, cargo, and fare constructions.
This course is highly interactive and helps the student
develop the personality traits required to work in a professional environment. This course
familiarizes the students with positive attitude, anger management, empathy, perception,
motivation and stress management. The course instills in them great confidence and makes
them true leaders. The importance of complementary characteristics and participating in
team-building activities are also discussed in detail.
This is a vital course that trains the student on customer
handling skills. Students are briefed about the different types of customers as well as the
basic needs of each customer.
Students are also made aware of what makes customer service exemplary. This course equips
them with the skill sets to deal with ease even the difficult customers successfully.
the name suggests, this course prepares the student for facing and clearing all types of
interviews. Impromptu speaking, mock interviews, group discussions, and positive body
are covered in this course. They are prepared to answer all the questions that can be put to
them in the interviews. Besides, our trainers will also share knowledge for preparing the
perfect resume and covering letters.
BENEFITS OF HOSPITALITY
Hotels offer a wide variety of job options and benefits that can
make the hospitality industry an appealing option for job seekers. Hotel employers may offer
and perks to show much they value employee wellness and happiness. If you're looking for a
job in the hotel or hospitality industry, understanding the various benefits hotels might
offer can help you make an educated decision
about specific job opportunities. In this article, we explore hotel jobs and learn about the
different benefits they might offer to employees.
There are several career opportunities within the hotel industry that involve hotel
administration, guest services, cleaning, maintenance, kitchen, restaurant and event
planning. Some different jobs you can pursue include :
Resort manager :
resort manager oversees all resort operations, including lodging, food and beverage
management, human resources, housekeeping and guest services.
Hotel concierge’s welcome customers and provide assistance or guidance to
fulfill customer needs.
Front desk receptionist :
This job involves providing check-in and check-out assistance to customers,
managing room reservations and answering customer's questions or concerns.
Event planner :
planners collaborate with customers to coordinate events that align with customer budgets
Hotel job benefits
If you're seeking employment in the hotel industry, you can benefit in several
ways. Here is a list of various hotel job benefits some hotels might offer you:
Discounted or free
Some hotels and hotel chains offer free or discounted meals. This
benefit typically extends to the entire hotel management team, though, employees may also
receive a free meal or snack
during their work hours. In some cases, this benefit may extend to your family members and
Reduced travel prices
A hotel position may also come with travel discounts. Depending on the hotel or chain
you work for, you might receive discounts for flights, rental vehicles and tours. These
can also apply to friends or family members who travel with you.
Reduced room rates
Working in the hotel industry means you can often book your vacation at a reduced room
rate. Many hotels offer lower rates for their employees, as long as you stay with the same
hotel chain. These rates may also extend to your travel companions.
Many hotels have locations around the world, which can mean job positions around the
globe, too. If your lifestyle offers the flexibility to work anywhere, you can apply or
hotel positions wherever your employer has locations. For example, if your current hotel in
Texas has a location in Japan, you can apply for a transfer to the Japan location.
The hotel industry gives you the opportunity to network and
form relationships with people from different industries, professions and locations. Many
companies also hold corporate
events at hotels, which allow you to network with these individuals. Some other people you
may interact with include actors, politicians, business leaders and celebrities.
Tips and bonuses
Hotel customers commonly provide generous tips to hospitality staff. In some
cases, hotels incorporate a service fee into customer bills, which then go to employees.
Some hotels also provide
additional bonuses to employees who meet established goals.
As a hotel employee, you can expect frequent customer
interactions to help meet customer expectations or needs. These interactions give you the
opportunity to contribute to a positive
customer experience. An increase in customer interactions can also help you improve your
problem-solving and customer service skills.
hotel chains offer special employee events to recognize your efforts and value to them.
These events may include meals, gifts or other benefits to attendees. Some hotel chains also
monthly, quarterly or annual employee events.
Hotel positions often have flexible schedules that may better
align with your personal life. This can allow you to work hours that best fit your needs as
opposed to a traditional 9-to-5
schedule. A flexible schedule can also improve your work-life balance and job satisfaction
since it allows you to work around your personal obligations.
Greater job security
Since many travelers depend on the availability of hotel locations around the globe,
hotels continually need qualified personnel to fill vital positions. Some hotels even offer
programs which let you transfer to different positions within the hotel. This can even help
you enhance your skill set and capabilities. For example, transferring from a housekeeper
position to a front desk representative role
can help you learn valuable customer service and problem-solving skills.
Access to luxury
People who work in the hotel or hospitality industry
often have access to available luxury items or experiences. Oftentimes, hotel restaurants or
services test items and
products with employees to ensure the best experience for their customers. For example, a
hotel may let employees try new menu items or wines before their restaurants offer these
luxury options to hotel customers.
Hotels may also offer various incentive programs to enhance employee
performance or increase the current workforce. Some programs might encourage meeting sales
goals, referring friends and
family or exceeding customer service goals. A good performance may result in benefits like
monetary compensation, gift certificates or company discounts.
- Additional benefits
- Many hotels offer additional employee benefits and bonuses, including:
- Medical, dental and vision coverage
- Life insurance policies
- Short- and long-term disability
- Prescription and pharmacy benefits
- Specialist services
- Mental health coverage
- Retirement planning
- Paid time off, vacation time and sick leave
- Extended leave or family leave programs
- Worker compensation
- Living stipends
- Student loan repayment programs, college grants and scholarships
- Paid training and development opportunities
- Continuing education
- Travel and spending expenses
- Company equipment and transportation
- Investment opportunities
Diploma in hospitality & Travel Management program caters to candidates aspiring specifically
to join the Hospitality and the Travel & Tourism Industry. Our institute encompasses the
best hotel management course in Kolkata, to
make our students globally competitive. Students graduating from NIAT Advantage luxuriate
themselves into the most prestigious chain of hotels both in India and globally. The travel
and tourism management course is also scientifically
designed in such a way to make the students ready to join any sector of Travel & Tourism
10+2 or equivalent
Duration : 12 Months
Limit : 19 years and above